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Online Banking Help
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Online Banking Help

Welcome to Online Banking

Online Banking is a reliable service that allows you to enjoy day-to-day banking from the comfort of your home. Whether you prefer to use your PC or browse with a mobile device, online banking provides a convenient way for you to check your credit union account balances, transactions, statements, and checks.

Help Topics

Signing Up

To sign up for online banking, a few pieces of information are required to confirm your identity. You will be asked for your credit union account number, last name, and the last 4 digits of your social security number. Your email address will be used to send you alerts and information for your online banking account. Security questions will be used to verify your credentials when resetting your password or logging in from a new PC or device.

Account Summary

The account summary page is a convenient way to view a complete list of all accounts you own as well as any accounts that you are a joint owner on, plus accounts that have been attached to yours. All accounts will be grouped by account type, and any joint or attached accounts will be grouped under the member account who owns them.
Changing your account nicknames
Every account that you have access to has a nickname used to identify it on the online banking website. When you first sign up, your nicknames are all set to the default (e.g. SHARE_1), but can be changed to anything. For example, you may rename your primary draft account as "Checking Account" and will then be able to easily identify it on the website.
To change an account nickname, click on the pencil icon (Rename) to the right of the account number in the account list. This will open a dialog box that will accept any text 40 characters or less.
Joint member accounts or member accounts that are attached to yours can also be nicknamed in a similar fashion. To do this, simply click on the blue header bar that represents the joint or attached member account, and the nickname dialog will appear.
Any nicknames that you set will only be used by this website and will not show up on any of your monthly statements.

Account Activity

The account activity page allows you to view your transaction history on each account you have access to. Filter the transactions by date range or by text search using the options presented at the top of the page.
In addition to your transactions, the activity page will also show you any temporary authorizations or check holds that have been placed on your account. To view them, simply click the Show Temporary Authorizations and Check Holds button above the transaction list.

Transfers

The transfers page is where you can transfer money between all accounts you have access to. It also allows you to make check withdrawals, either to be mailed to your home address or reserved to be picked up at the credit union. Depending on your access privileges, you may be able to transfer into accounts you cannot view on the accounts page. Please contact your credit union if you need to make any changes to the access rights to any of your Joint or Attached accounts. Also note that for security purposes, your credit union may place a daily withdrawal limit on your accounts.

Check Images

The checks page will provide a list of all checks you have cleared, ordered by date. You may click on any of the listed checks to obtain images of the front and back of the check. This feature is also accessible from the activity page when you click a check number listed on any check transaction.

E-Statements

Electronic Statements (or E-Statements) are pdf replicas of the statements you receive each month by mail. The statements page will provide a selection of statements to choose from, and you can download them to your device to view. If you are not currently signed up for E-Statements, the Statements page will provide a brief disclosure which you must agree to before you are signed up.

Downloading Transactions

The Downloads page is where you are able to download any or all of your account transactions to your device, after which you can import them into your financial software. Use the checkboxes to select the accounts you wish to download transactions for, and then select the file format you wish you download them in at the bottom. Click the download button to complete the process.

Johnstown School Employees Federal Credit Union

Online Statement (E-Statement) Agreement & Disclosure

By accepting the Agreement, you are signing up to receive your account statements online, rather than by postal mail. Please carefully review the information below as it contains important details about this service.

E-Statement Agreement

This Agreement is a contract that establishes the terms covering the electronic delivery of your quarterly account statements (e-statement). By entering into this Agreement, you accept all of the terms and conditions contained herein. Each of your accounts at the Johnstown School Employees Federal Credit Union is also governed by the applicable account disclosure/agreement and the Truth In Savings disclosure you received when you opened your account.

E-Statement Delivery Consent

By accepting this Agreement, you agree to receive your quarterly account statement(s) electronically via the Johnstown School Employees Federal Credit Union's website. You also agree to allow newsletters, promotional materials and future notices or disclosures as required by law to be delivered electronically via email or the Home Banking website. You will no longer receive these via U.S. mail.

Accessing E-Statements

We will send an email to your specified email address to advise you of when your e-statement is available for viewing. You will need to log into your account through the Johnstown School Employees Federal Credit Union Home Banking website. You may request a paper copy of your statement at any time by contacting us at (814) 255-6642 or by sending an email to jsefcu3120@netscape.net.

Hardware and Software Requirements

In order to receive Online Statements, your computer must meet the following requirements:

  • Javascript enabled
  • PDF viewer installed
  • Use on of the following web browsers:
    • Internet Explorer, version 7.0 or higher
    • Firefox browser, version 10.0 or higher
    • Google Chrome
    • Safari, version 5.0 or higher

E-mail Address

In order to receive e-statements, you must provide the Johnstown School Employees Federal Credit Union with a valid e-mail address. You agree to notify the Johnstown School Employees Federal Credit Union of any changes in your e-mail address in a timely manner. If we have an invalid e-mail address, you will be removed from the e-statement program and issued paper statements to your last known address until this is corrected. It is your responsibility to ensure that if your Internet Service Provider filters your e-mail for SPAM, that you are able to receive e-mails from jsefcu.com and cmsnw.com.

Governing Law

This Agreement shall be governed by and construed in accordance with all applicable federal laws and all applicable substantive laws of the State of Pennsylvania, and by the Bylaws of the Johnstown School Employees Federal Credit Union as they now exist or may be hereafter amended. You understand that we must comply with these laws, regulations, and rules.

You agree that if there is any inconsistency between the terms of the Agreement and any applicable law, regulation, or rule, the terms of the Agreement will prevail to the extent any such law, regulation, or rule may be modified by this agreement between us.

Your Right to Terminate

You may withdraw your consent to receive e-statements at any time by contacting us at jsefcu3120@netscape.net or in writing to:

Johnstown School Employees Federal Credit Union
738 Viewmont Avenue
Johnstown, PA 15905

Please note it may take up to 7-10 business days for your request to be processed depending on the method with which you notify us.

Notices

The Johnstown School Employees Federal Credit Union reserves the right to change the terms and conditions upon which this service is offered. The Johnstown School Employees Federal Credit Union will post the notice on the Home Banking Website at least thirty (30) days before the effective date of any change. Use of the e-statement service is subject to existing regulations governing your accounts and any future change to those regulations.

In Case of Errors or Questions About Your Statement

If you think your statement is wrong, or if you need more information about a transaction on your statement, write to us at the address shown on your statement as soon as possible. We must hear from you no later than 60 days after we sent you the first statement on which the error or problem appeared. You can telephone us, but doing so will not preserve your rights. In your letter, give us the following information:

  • Your name and account number
  • The dollar amount of the suspected error and date
  • Describe the error and explain if you can, why you believe this is an error. If you need more information, describe the item you are unsure about.

You do not have to pay any amount in question while we are investigating, but you are still obligated to pay the parts of your statement that are not in question. While we investigate your questions, we cannot report you as delinquent or take any action to collect the amount you question.

Review of E-Statements

You must promptly review your e-statement and any accompanying items, and notify us in writing with the applicable time period of any specified error, unauthorized signature, unauthorized withdrawal, alteration or other irregularity.

Your e-statements will be dated the day the e-statement availability notification is sent to you by e-mail, and any applicable time periods within which you must notify us of any errors on your account statements shall begin on the date of the e-statement regardless of when you received and/or accessed the e-statement.


By clicking "I Agree", I agree that I have read and accepted the Terms and Conditions presented above.